Most frequently asked questions

Shopping Basics

We offer various shipping methods, including standard shipping, express shipping, and expedited shipping. The available options may vary depending on your location and the items in your order.

Our shipping policy includes information on shipping times, delivery fees, and tracking options. Our return policy outlines the process for returning items for a refund or exchange. For more details, please refer to our Shipping and Returns page on our website.

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.


We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.


Yes, we accept international credit cards for payment. You can securely make a purchase using your international credit card.


Sales tax may be applicable based on your shipping address and local tax regulations. The applicable sales tax will be calculated and added to your order during the checkout process.

Shipping & Returns

If you are unsatisfied with your purchase, please refer to our Return Policy for detailed instructions on initiating a return. Contact our customer support team or visit our Returns and Refunds page for further assistance.


Once we receive your returned item, it will undergo a quality check. After the check is complete, we will initiate the refund process. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.


To cancel or make changes to your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order changes may not be possible if the order has already been processed or shipped.


If you require any assistance or have questions, our customer support team is ready to help. You can contact us through email at [email protected] or by using the contact form on our website. We strive to respond to all inquiries promptly.

If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer support team. We are here to provide you with a seamless shopping experience at Vatheria General Store.


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